Grievance Redressal Policy
Konark Finserv —
Grievance Redressal Policy
Grievance Redressal
The Company has laid down an appropriate grievance redressal mechanism with the objective of effective and efficient resolution of every dispute arising out of the decisions of the Company's functionaries and affecting the customer.
The Grievance Redressal Mechanism shall ensure that:
- All disputes / complaints arising out of the decisions of the Company's functionaries including issues relating to services provided by outsourced agencies would be heard and disposed of.
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Customers are informed regarding:
- How to lodge a complaint.
- Where a complaint may be submitted.
- The expected timeline for receiving a response.
- The appropriate contact for grievance redressal.
- The steps to take if dissatisfied with the outcome.
- Assistance from Company staff for any queries or concerns.
| Level | Authority | Contact Details & Escalation Process |
|---|---|---|
| Level 1 | Customer Support |
For general queries, loan-related concerns, repayment issues, account assistance or service requests. Email: info@konarkfinserv.com Working Hours: Monday – Friday, 10:00 AM – 6:00 PM |
| Level 2 | Grievance Redressal Officer |
If your complaint is not resolved satisfactorily within 10 days, you may escalate the matter. Name: Mr. Raj Kumar Singh Email: grievance@konarkcommercialltd.com Phone: +91 84488 23370 Working Hours: Monday – Friday, 10:00 AM – 6:00 PM |
| Level 3 | Principal Nodal Officer |
If you are not satisfied with the resolution provided by the Grievance Redressal Officer or do not receive any response within 20 working days. Name: Mr. Vijender Kumar Singh Email: nodalofficer@konarkfinserv.com Phone: +91 89292 91918 Working Hours: Monday – Friday, 10:00 AM – 6:00 PM |
| Level 4 | RBI Ombudsman |
If the complaint is not resolved within 30 days or you are dissatisfied with the resolution provided by the Company, you may approach RBI under the Integrated Ombudsman Scheme, 2021. CMS Portal: https://cms.rbi.org.in |
A Unit of Konark Commercial Ltd
GRIEVANCE REDRESSAL CELL
We strictly comply with RBI guidelines and have instituted a robust Grievance Redressal Cell to address all types of complaints. Our approach to lending is responsible; we offer loans that you can easily repay and ensure our recovery practices are ethical.
We do not use any forceful or coercive recovery methods. If you have any concerns, we will handle them with utmost seriousness and resolve them within five working days.